Refund Policy

Refund & Return Policy – Alamin Traders

At Al amin Traders, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return or exchange if:

  • The product is damaged or defective upon delivery.
  • The wrong product, size, or item was delivered.
  • The product received is significantly different from its description.

To qualify for a return, the product should be unused, unworn, and in its original condition with the original packaging, tags, and accessories where applicable.

2. Non-Returnable Products

Products may not be eligible for return or exchange if:

  • They have been worn, used, washed, or damaged after delivery.
  • Original packaging, tags, or accessories are missing.
  • The issue results from improper use or handling by the customer.
  • The return request does not meet our return conditions.

3. Return Request Process

To request a return or exchange, customers should contact Alamin Traders through the contact details provided on our website.

Please provide:

  • Your order number.
  • Product name and size.
  • A brief description of the issue.
  • Clear photos or videos of the product, if it is damaged or incorrect.

Our team will review the request and provide further instructions.

4. Refund Process

Once a returned product is received and inspected, we will inform you whether your refund request has been approved or rejected.

If approved, the refund will be processed through an agreed payment method. The time required for the refund to appear may depend on the payment provider or financial institution.

5. Exchange Policy

If you receive a defective, damaged, or incorrect product, you may request an exchange subject to product availability and approval.

Size exchanges may also be considered according to our exchange conditions and stock availability.

6. Order Cancellation

Customers may request order cancellation before the order is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

If an eligible prepaid order is cancelled and approved, the refund will be processed according to our refund procedure.

7. Delivery Charges

Delivery charges for approved returns or exchanges will be handled according to the reason for the return and the applicable conditions communicated by our customer support team.

8. Important Notes

  • Customers should check their products upon delivery.
  • Please contact us as soon as possible if you receive a damaged, defective, or incorrect product.
  • Refunds and exchanges are subject to inspection and approval.
  • We reserve the right to update this policy when necessary.

9. Contact Us

For any questions or assistance regarding refunds, returns, or exchanges, please contact Alamin Traders through the contact information available on our website.

Thank you for shopping with Alamin Traders. We appreciate your trust and support!